Privacy Policy

This Privacy Policy explains how Jatevo collects, uses, processes, and protects information when you use Jatevo Balancer, our websites, dashboards, APIs, and related services.

Jatevo Balancer routes requests through supported AI services to provide model access, reliability, and usage management.

Your API requests, including prompts, messages, files, and outputs, may be processed by Jatevo Balancer and third-party AI service providers to generate responses and operate the service.

Request processing may include routing, retries, abuse prevention, security checks, reliability monitoring, quota enforcement, billing support, and usage analytics.

Jatevo does not use customer API request content to train foundation models.

We may collect user or organization information such as name, email address, organization details, wallet or billing identifiers, support messages, and authentication information.

We may collect operational metadata such as API key identifier, requested model, timestamp, latency, request status, token usage, cost, IP address, and error information.

We may collect website and dashboard usage information, including browser type, device information, pages visited, referral information, and approximate location derived from IP address.

We do not intentionally store raw prompts or outputs in standard operational logs. In limited cases, request content may be temporarily processed or inspected for debugging, abuse prevention, security, or support.

If you send files, prompts, messages, or outputs through the service, that content may be temporarily processed as needed to provide the requested functionality.

We use information to provide, maintain, secure, debug, monitor, and improve Jatevo services.

We also use information to manage API access, enforce usage limits, calculate usage and costs, respond to support requests, prevent abuse, comply with legal obligations, and communicate service updates.

We may use third-party AI, cloud, infrastructure, analytics, security, and email providers to operate the service.

These providers may process information only as needed to provide their services to Jatevo, subject to their applicable terms and data handling practices.

Data handling, retention, and model-improvement controls may vary by provider, service type, and configuration.

Do not submit sensitive personal data, confidential business data, regulated health/financial data, or secrets unless you have reviewed and accepted the applicable data handling terms.

You are responsible for ensuring that your use of Jatevo complies with laws, contracts, and internal policies that apply to the data you submit.

Data may be processed in countries outside your location, including where our infrastructure and service providers operate.

By using Jatevo, you understand that information may be transferred to and processed in jurisdictions that may have different data protection laws than your country.

We retain account, billing, support, security, and operational records for as long as needed to operate the service, meet legal obligations, resolve disputes, prevent abuse, and enforce agreements.

Operational metadata may be retained for analytics, billing, security, and reliability purposes. We aim to limit raw request content handling to what is needed to provide and protect the service.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.

No internet service can guarantee absolute security. You are responsible for protecting your API keys, credentials, devices, and access permissions.

Depending on your location, you may have rights to access, correct, delete, restrict, or export certain personal information.

You may contact us to request assistance with privacy rights, user information, or service data. We may need to verify your identity before completing a request.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and may provide additional notice through the service or other communication channels.

For privacy questions, support, or data requests, contact Jatevo through your usual support channel.